Frequently asked questions

Answers to commonly asked questions for creating and managing activities

While editing a route, if a challenge location is changed it changes in all the routes.

The location of a challenge is unique for all the routes. If it changes in a route it will change in all routes. The only values that can be changed route by route in the route settings are the order, visibility and ‘not use’.

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The routes have been created but they are not on the map when the iPad is loaded.

After creating the routes they must be assigned to the teams from the ‘Team’ menu.

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The activity is not authorized. Are there any restrictions of the functions to play?

No, everything works as if it was an authorized activity with the only difference that the chameleon will appear frequently with the ‘demo’ notification.

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I have created an activity with ‘N’ number of teams and I can only use two.

The activity is not correctly authorized and only two iPads can be used as a test in demo mode.

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Sometimes the teams lose focus between challenges and don’t realize they have arrived at the next challenge. What should be done to make sure they know?

practical solution is to add a friendly standardized video with an alarm. (copyright KIVICOM).

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Is it necessary to add video (characters) to the challenges?

No, but it is highly recommended. It provides the challenges with more life.

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The iPad cannot be heard outside in the streets

There are two solutions in addition to having the iPad volume to the maximum: show the transcription of the videos in the ‘introductory text’ boxes or use a Bluetooth speaker (ask Mooveteam for more details).

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How many days prior to date should an activity be activated?

There is no limit. The activation happens the moment it is solicited. However, it is recommended to do it as soon as the number of teams and date are known.

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What should I do if there is a change in the number of teams or the date of the activity after activating it?

Contact Mooveteam to make the changes.

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Should an activity be ready to ask for the activation?

No, it is only necessary to know the number of teams and the date of the activity.

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An iPad does not work, it needs to be changed and the new device cannot be assigned to the team that needs it:

In the back office unassign the team from the device that does not work and then assign it to the new one. Teams/unassign device.

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Open a Support Ticket