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Frequently asked questions

Answers to commonly asked questions for creating and managing activities

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Is Territories only for outdoor events?

No. While Territories is especially powerful in city-based or outdoor environments, the zone-control logic can be adapted to indoor venues, hotel grounds, convention floors, and other spaces.

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Is MooveXR 2.0 available right now?

MooveXR 2.0.0 is currently in beta at pre.mooveteam.com. Make sure your app is connected to the pre-production environment and running version 2.0.0. iOS access is via TestFlight; Android via the testing program.

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Why should event agencies test the beta before the official release?

Early access lets you explore how Territories fits into your existing formats and client proposals before it is generally available. Your feedback also directly influences the final version — Mooveteam builds the platform with its partner network, not in isolation from it.

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Does it support WooCommerce HPOS?

Yes. The plugin is fully prepared to work with WooCommerce High-Performance Order Storage.

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Do I need Advanced Custom Fields?

No. The plugin works without requiring ACF or any other third-party field plugin.

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What happens if the sync fails?

The plugin stores the sync state and can retry failed attempts depending on configuration.

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Does it work with variable products?

Yes. You can assign specific Moove Codes to individual product variations.

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No gadgets appear on the iPad.

 The gadgets have not been created.

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The activity has been ended by timeout. Can it be restarted so the teams can keep playing?

No, once the activity ends it cannot be continued.  This is why it is important to set very large time limits for activities.

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The activity cannot be chosen from the list that appears on the iPad:

Click on the ‘Start’ button on the back office. 

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An activity for ‘N’ teams has been created but I can only choose from a lower number of teams once activated.

The number of teams that are activated are the ones that appear on the activity. Contact Mooveteam to add more teams to the activity.

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