Frequently asked questions

There is no limit. The activation happens the moment it is solicited. However, it is recommended to do it as soon as the number of teams and date are known. 

Contact Mooveteam to make the changes.

No, it is only necessary to know the number of teams and the date of the activity. 

In the back office unassign the team from the device that does not work and then assign it to the new one. Teams/unassign device.

From back office a challenge can be pushed in order to make it count as a successful challenge.  Login to your back office and Follow live/details/push the desired challenge.  This can also be done from a staff-mode iPad.

The activity must be stopped to change it. If an activity is stopped and restarted, the results are lost.

Settings/Location Services must be active.

• It is not the next challenge in route order.
• It's a QR challenge and there is a code that needs to be scanned.
• The iPad doesn't have a 3G SIM, so it doesn't have GPS. The geolocation error is too large. The iPad needs to be replaced with a 3G iPad.