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Frequently asked questions

Answers to commonly asked questions for creating and managing activities

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Does it support WooCommerce HPOS?

Do I need Advanced Custom Fields?

What happens if the sync fails?

Does it work with variable products?

No gadgets appear on the iPad.

The activity has been ended by timeout. Can it be restarted so the teams can keep playing?

The activity cannot be chosen from the list that appears on the iPad:

An activity for ‘N’ teams has been created but I can only choose from a lower number of teams once activated.

While editing a route, if a challenge location is changed it changes in all the routes.

The routes have been created but they are not on the map when the iPad is loaded.

The activity is not authorized. Are there any restrictions of the functions to play?

App versions:

App versions:
Android: 7289 from: 12.07.22
iOS: 2022.11(687) from: 22.06.22

Please update to the latest version before opening a ticket!

Currently supported devices:
Android 7 and higher.
iOS 13 or higher for iPhones and iPads

Open a Support Ticket
Categories
faq categories
  • Moovego Woocommerce (4)
  • Troubleshooting during the event (1)
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