Question 1

A challenge is not physically accessible and it cannot be done, or it does not activate for unknown reasons, but the game must go on:

Accepted Answer

From back office a challenge can be pushed in order to make it count as a successful challenge. Login to your back office and Follow live/details/push the desired challenge. This can also be done from a staff-mode iPad.

Question 2

An activity for ‘N’ teams has been created but I can only choose from a lower number of teams once activated.

Accepted Answer

The number of teams that are activated are the ones that appear on the activity. Contact Mooveteam to add more teams to the activity.

Question 3

An iPad does not work, it needs to be changed and the new device cannot be assigned to the team that needs it:

Accepted Answer

n the back office unassign the team from the device that does not work and then assign it to the new one. Teams/unassign device.

Question 4

How many days prior to date should an activity be activated?

Accepted Answer

There is no limit. The activation happens the moment it is solicited. However, it is recommended to do it as soon as the number of teams and date are known.

Question 5

I am at the challenge location but it does not activate:

Accepted Answer

It is not the next challenge according to the route order.It is a QR challenge and there is a code that must be scanned.The iPad does not have a 3G chip, therefore it has not GPS. The geolocation error is too big. The iPad must be changed for a 3G iPad.

Question 6

I have created an activity with ‘N’ number of teams and I can only use two.

Accepted Answer

The activity is not correctly authorized and only two iPads can be used as a test in demo mode.

Question 7

I have to reset the activity because a mistake was found:

Accepted Answer

The activity must be stopped to change it. If an activity is stopped and restarted the results are lost.

Question 8

Is it necessary to add video (characters) to the challenges?

Accepted Answer

No, but it is highly recommended. It provides the challenges with more life.

Question 9

Location error message:

Accepted Answer

Settings/Location Services must be active.

Question 10

No gadgets appear on the iPad.

Accepted Answer

The gadgets have not been created.

Question 11

Should an activity be ready to ask for the activation?

Accepted Answer

No, it is only necessary to know the number of teams and the date of the activity.

Question 12

Sometimes the teams lose focus between challenges and don’t realize they have arrived at the next challenge. What should be done to make sure they know?

Accepted Answer

practical solution is to add a friendly standardized video with an alarm. (copyright KIVICOM).

Question 13

The activity cannot be chosen from the list that appears on the iPad:

Accepted Answer

Click on the ‘Start’ button on the back office.

Question 14

The activity has been ended by timeout. Can it be restarted so the teams can keep playing?

Accepted Answer

No, once the activity ends it cannot be continued.  This is why it is important to set very large time limits for activities.

Question 15

The activity is not authorized. Are there any restrictions of the functions to play?

Accepted Answer

No, everything works as if it was an authorized activity with the only difference that the chameleon will appear frequently with the ‘demo’ notification.

Question 16

The iPad cannot be heard outside in the streets

Accepted Answer

There are two solutions in addition to having the iPad volume to the maximum: show the transcription of the videos in the ‘introductory text’ boxes or use a Bluetooth speaker (ask Mooveteam for more details).

Question 17

The routes have been created but they are not on the map when the iPad is loaded.

Accepted Answer

After creating the routes they must be assigned to the teams from the ‘Team’ menu.

Question 18

What should I do if there is a change in the number of teams or the date of the activity after activating it?

Accepted Answer

Contact Mooveteam to make the changes.

Question 19

While editing a route, if a challenge location is changed it changes in all the routes.

Accepted Answer

The location of a challenge is unique for all the routes. If it changes in a route it will change in all routes. The only values that can be changed route by route in the route settings are the order, visibility and ‘not use’.

Frequently asked questions