Discover the future of team-building with mooveTEAM at IBTM World 28–30 Nov 2023, Barcelona. Visit us at Stand N67!


Frequently asked questions

Answers to commonly asked questions for creating and managing activities


How many days prior to date should an activity be activated?

What should I do if there is a change in the number of teams or the date of the activity after activating it?

Should an activity be ready to ask for the activation?

An iPad does not work, it needs to be changed and the new device cannot be assigned to the team that needs it:

A challenge is not physically accessible and it cannot be done, or it does not activate for unknown reasons, but the game must go on:

Devo resettare l’attività perché è stata trovata un’errore:

Location error message:

Sono nella posizione della sfida ma non si attiva:

App versions:

App versions:
Android: 7289 from: 12.07.22
iOS: 2022.11(687) from: 22.06.22

Please update to the latest version before opening a ticket!

Currently supported devices:
Android 7 and higher.
iOS 13 or higher for iPhones and iPads

Open a Support Ticket
faq categories
  • Troubleshooting during the event (1)